Support
Questions, bugs or feature requests? We read every message.
Email us and we'll reply within 2 business days (U.S. time).
support@visittrail.appIt helps to include:
- Your phone model and the app version (shown at the bottom of Settings)
- What you were doing and what happened
- A screenshot, if you can
Common questions
How do I sign in?
Enter your email address and we'll send you a one-time code. Type the code into the app. There's no password to remember. If the email doesn't arrive within a few minutes, check your spam or promotions folder.
Does VisitTrail work without cell signal?
Yes. Checklists, photos, signatures and PDF reports all work offline, so you can finish a visit in a basement or a gated community with no signal.
How do I send a report to my client?
Finish the inspection, then export the PDF. Your phone's share sheet opens, so you can send it by email, text message or any app you use.
How do I add my business name and logo to reports?
Go to Settings → Business profile, enter your business name and license number, choose a logo, and tap Save. New reports will show them at the top.
How do I cancel my subscription?
Deleting the app or your account does not cancel a subscription. Cancel it where you bought it:
- iPhone: open the Settings app, tap your name, then Subscriptions, then VisitTrail.
- Android: open Google Play, tap your profile icon, then Payments & subscriptions, then Subscriptions.
- Web (Stripe): use the link in your receipt email, or email us and we'll cancel it for you.
How do I delete my account?
In the app, go to Settings → Account → Delete account and follow the steps. This permanently deletes your account, inspections, templates, photos, signatures and logo. It can't be undone. You need an internet connection to do this.
If you can't open the app, email us from your account's email address and we'll delete it for you. See the Privacy Policy for details.